Privacy & Customer Purchasing Information

Statement from AMG Publishers

General.

AMG Publishers collects personal information only in order to create or enhance our relationship with you. When we collect this information from you it is because you are voluntarily submitting it to us in order to participate in activities like surveys, forums, chats or bulletin boards, contests, subscription registrations, content or suggestions you submit to us, chats or bulletin boards, or because you want us to furnish you with products, services or information. On those occasions when we obtain your information from a third party, we use only reputable sources of such information.

Purchasing products from AMG Publishers' webstore.

We are pleased to offer our customers access to direct purchases from AMG Publishers through our webstore. Within our site, you will find access to purchasing products by clicking on the available links within the individual product information page. There are other options provided for you to purchase from other companies outside of AMG Publishers. Once you click on those links, you will have a new window opened for your access to that company's services; however, you will still be able to access the AMG Publishers' site simultaneously. Products on our webstore are available and in stock. If the item is shown as backordered or unavailable, you will not be charged and may contact through our email address below to inquire on the status of product availability.

We encourage any customer who makes a purchase through the AMG Publishers' webstore to print out an order confirmation before exiting the site. For these purchases, AMG Publishers accepts the following credit cards: American Express, Visa, Master Card and DiscoverCard. Note for international orders: Credit card merchants cannot convert transaction amounts into a different currency. Equivalent amounts in other currencies may be shown, but they must be clearly labeled as being listed for information only. Orders are processed within 2 business days. Once you are charged for the requested products through the webstore, the order will ship within 24 hours of the receipt of funds. If you wish to cancel your order, you must contact us within the 24 hour period following the confirmation of your order.

The following is the current returns policy for our products (effective February 18, 2008):

• All returns must be clean and in resalable condition, free of any labels or stickers.
• Return Shipments must include a copy of the original AMG invoices or packing slip.  (Returns without an invoice number will be credited at 40% of retail price.)
• All returning products must be on our current order form.
• Refused returns will either be destroyed or shipped back at the sender’s expense.  AMG reserves the right not to issue credit nor ship back any ineligible returned items, including other supplier’s product sent to us in error.
• No boxes/cartons over 50 lbs will be accepted.  Note:  For your protection, returns should be shipped via a traceable means (e.g. UPS or FedEx) or if shipped Parcel Post, the insured.  AMG will assume no responsibility for lost returns or damaged in shipment.
• Products damaged in shipping should be returned within 30 days of invoice.  Call or email customer service for instructions.
• Please allow 30 days from receipt of return for processing.

Contact information.

AMG Publishers' contact information is as follows:
AMG Publishers
6815 Shallowford Road
Chattanooga, Tennessee 37421
United States of America
US & Canada only toll-free: 800-266-4977
International contact phone: (423) 894-6060
Email: info@amgpublishers.com

If you have any questions that require immediate assistance and you reach us at a time different than our regular customer service department office hours, we will return your call within 2 business days. AMG Publishers is available Monday through Friday from 8:00 am to 5:00 pm Eastern time (US).

Cookies.

Cookies are small bits of information that the operators of Internet sites place on the hard drive of your computer. Cookies remember information about your activities on the site and enable the operator of the site to make your visits to our web sites more enjoyable.

At this time, AMG Publishers & Living Ink Books employ cookies to keep track of your online session for personalization functionality, such as storing any passwords for easy logon. In the future, we plan to use cookies in a variety of ways, including relating your use of our site to your private information, so that, if you ask us to send you information about our upcoming products or promotions, the cookie information will allow us to limit the material we send you to the types of items you had viewed on our site in the past. However, if we wish to coordinate personal and cookie information in this manner, we will obtain your express prior consent (i.e., 'opt in'). Also, our cookies will not contain your private information.

You can always program your computer to warn you each time a cookie is being sent or to refuse cookies completely.

Notice:

When AMG Publishers & Living Ink Books collects your private information from you, we will make sure you are informed about who is collecting the information, how and why the information is being collected and the types of uses we will make of the information.

This Policy describes the types of other companies that may want to send you information about their products and services and therefore may want to share your personal information (See 'Use' below). However, at the time your private information is collected, AMG Publishers & Living Ink Books will notify you of your options regarding our use of your personally identifiable information, including whether we can share it with outside companies (See 'Choice' below).

Sometimes we collect personally identifiable information from consumers in manual format, such as a post card or subscription form. Providing detailed notice in those situations often proves impractical, so consumers will instead be provided with a short notice that describes how to obtain the full text of this Policy and other relevant information from us.

AMG Publishers' & Living Ink Books' web sites may be linked to Internet sites operated by other companies. Some of these third party sites may be co-branded with either AMG Publishers' & Living Ink Books' logos, even though they are not operated or maintained by AMG Publishers & Living Ink Books, such as web sites owned and operated by our authors. AMG Publishers' & Living Ink Books' web sites may also carry advertisements from other companies. Although we choose our business partners and advertisers carefully, AMG Publishers & Living Ink Books is not responsible for the privacy practices of web sites operated by third parties that are linked to our sites or for the privacy practices of third parties that advertise on our web sites. Once you've left a AMG Publishers & Living Ink Books web site via such a link or by clicking on an advertisement, you should check the applicable privacy policy of the third party to determine how they will handle any private information they collect from you.

AMG Publishers' & Living Ink Books' web sites may also be linked to sites operated by companies affiliated with AMG Publishers & Living Ink Books. Visitors to those affiliated sites should still refer to their separate privacy policies and practices, which may differ in some respects from this Policy.

Choice:

AMG Publishers & Living Ink Books will provide you with the opportunity to choose whether your private information may be used for purposes different from the purpose for which it was submitted. You will also be able to choose whether your information is shared with companies that are not affiliated with AMG Publishers & Living Ink Books.

Use:

AMG Publishers & Living Ink Books will use your personal private information in a manner that is consistent with this Policy and only for the purpose for which it is submitted, unless other uses are disclosed at the time of collection and you allow us to use your information in these other ways.

AMG Publishers & Living Ink Books may share your personal private information with companies that are affiliated with us, that is part of the CLW Communications Group, Inc. We may also share your personal private information with companies that are not affiliated with AMG Publishers & Living Ink Books but would like to send you information about their products and services. For example, AMG Publishers & Living Ink Books may offer a sweepstakes or contest in conjunction with a co-sponsor, and the co-sponsor may send you information concerning its products or services. However, you will always have the opportunity to instruct us not to share your information with third parties.

AMG Publishers' & Living Ink Books' employees, agents and contractors must have a legitimate business reason to obtain access to your personal private information. Outside contractors or agents who help us manage our information activities (i.e., contest administration, order fulfillment, statistical analyses) may only use personal private information to provide AMG Publishers & Living Ink Books with a specific service and not for any other purpose.

If AMG Publishers & Living Ink Books obtains personal private information from a third party, such as a business partner, our use of this information is governed by this Policy.

AMG Publishers & Living Ink Books may be required to disclose personal private information to comply with legal requirements, such as a court order, and to protect the safety and security of visitors to our web sites.

Security:

AMG Publishers & Living Ink Books uses reasonable administrative, technical, personnel and physical measures to safeguard personal private information in its possession against loss, theft and unauthorized use, disclosure or modification. In addition, we use reasonable methods to make sure that personal private information is accurate, up-to-date and appropriately complete.

How To Access, Correct or Delete Your information

You may review or delete personal private information about you from our records at anytime. If you would like to know the types of information that AMG Publishers & Living Ink Books collects from visitors to its web sites, please send your request to info@amgpublishers.com or:
AMG Publishers & Living Ink Books
Attn: Internet/Web services
6815 Shallowford Road
Chattanooga TN 37421
If you would like to know whether AMG Publishers & Living Ink Books has collected personal private information about you, please send us the activities that you participated in on our web sites that requested personal private information. After reviewing the relevant databases, we will confirm whether we have collected such information about you.

Prior to changing or deleting any information about you, AMG Publishers & Living Ink Books requires that you provide proof of your name and address, such as a valid driver?s license. Once we determine that the information provided is satisfactory, we will immediately delete or modify the information and/or and refrain from collecting personal private information about you in the future, if you so request. However, there may be residual information that will remain within our databases that may or may not contain personal private information. This residual information will not be given to any third party or used for any commercial purpose.

How to Contact AMG Publishers & Living Ink Books About Privacy Concerns

If you have any complaints about AMG Publishers' or Living Ink Books' compliance with this Policy, have been unable to obtain, modify, delete, or prevent us from collecting, your personal private information, please contact via email to info@amgpublishers.com.